Thank you for shopping with Eco Bathrooms & Plumbing Ltd. Below is our detailed return policy to ensure a smooth and transparent process.
1. Free Returns – 14 Days Policy
All items purchased can be returned free of charge within 14 days of the purchase date. Please note, returns after this period will be subject to certain charges.
2. Non-Returnable Items
- Boilers are non-returnable under any circumstances.
- For electrical parts, if the packaging seal has been opened, the item is non-returnable.
3. 30 Days Return Window with Restocking Fee
We accept returns between 14 to 30 days from the purchase date, but a 20% restocking fee will be applied. No returns are accepted beyond 30 days.
4. Return Condition Requirements
All returns must meet the following conditions:
- Items must be unfitted and in clean condition, as they were received.
- Items should include all original packaging and components.
5. Return Process & Costs
Customers are responsible for return postage. We recommend using a tracked service to ensure safe delivery. The return process can be initiated by emailing us at sales@ecobaths.co.uk. In case of emergency or if you don’t receive a response within 48 working hours, you can contact our maintenance team at:
Phone: 020 7871 5255
6. Important Notes
- All return inquiries should be made via email: sales@ecobaths.co.uk.
- Items that are fitted or have been used are not eligible for return.
- We do not accept returns of items that are damaged, used, or incomplete upon arrival back to us.